Category Archives: Computers

Bellyin’ up to the Genius Bar

The power adapter for my MacBook Pro shorted out at the MagSafe connector yesterday. It was not a spectacular failure, but it did involve a wisp or two of smoke and a blackened hole in the insulation behind the plug. Time to get Apple to replace it, which brings us to the topic of Apple’s Genius Bar:

The Genius Bar

If you’ve never been to an Apple Store, the Genius Bar is where you take your Mac or iPod when it is misbehaving. The friendly (and uniformly young/hip/gen-Y) technicians will examine your machine, answer your questions, and run some diagnostic software to see what’s troubling it. It’s a busy place, and you have to make an appointment and get in line to see an Apple Genius. You can make an appointment via Apple’s website before you leave for the Store, or you can do it in the Store on one of the (surprise) Macs on the retail floor. Your name and place in the waiting list is then displayed prominently on one of several large plasma displays in the Genius Bar area.

This should clue you that This Is Going To Take A While.

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